FAQ

Can I ship the order to a different address? 

We only ship to the address on the account application form. If there is a change of address, please contact us to change the address. 

Having trouble logging in?

Step 1 – Select the correct portal for your account type

• Professionals – https://app-professionals1.dearportal.com/

• Vet & Pet Services – https://vetandpetservices.dearportal.com/

• Retailers – https://arnhempetproducts.dearportal.com/

Step 2 – Request a password reset

Click 'Forgot Password' and enter your registered email address. If your details are correct, you will see a confirmation message on screen.

Not seeing a confirmation? Double-check that:

1. You are on the correct portal for your account

2. You have entered your registered email address correctly

Step 3 – Check your inbox

Once submitted, check your inbox — including your spam or junk folder — for the reset email.

Still having trouble? Contact our customer service team at sales@arnhempet.com.au, and we'll be happy to help.